Returns & Refunds Policy

Our Refund and Returns Policy: At Ace Ultra Premium, Australia’s trusted source for luxury cannabis vape products, we stand by the quality of our premium cannabis vapes. Your satisfaction is our priority. Please review our returns and refunds policy before making a purchase from our Australian cannabis vape dispensary.

Return Eligibility

We accept returns only for items that are defective, damaged, or incorrect upon delivery. To be eligible for a return:

  • The product must be unused and in its original packaging
  • A return request must be submitted within 7 days of receiving your order
  • Proof of purchase must be provided (order number, receipt, or invoice)

How to Request a Return

To initiate a return for your cannabis vape Australia order:

  1. Email us at sales@aceultrapremium.com.au with your order number and photos of the issue
  2. Our customer service team will assess and provide return instructions
  3. Once approved, return the item to the address provided

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are processed to your original payment method within 5–10 business days
  • Shipping costs are non-refundable unless the return is due to our error
  • Refunds are only issued for qualifying premium cannabis vape Australia orders

Exchanges

We offer replacements for products that arrive damaged or defective. If you need to exchange a product for the same item, contact us immediately.

Non-Returnable Items

Due to hygiene and safety reasons, used cannabis vape products, including opened disposables or cartridges, cannot be returned or refunded unless proven defective.

Need Help?

Our team is here to help with any return or refund inquiry. For support regarding your Australia cannabis vape purchase, contact us via:

Email: sales@aceultrapremium.com.au
WhatsApp: +61 480 832 309